Last Updated: 9 October 2026
Effective: 9 October 2026 for new users and for existing users who accept these terms in the app; 9 November 2026 for all other existing users.
These terms are an agreement between you and Voda Technologies Limited ("Voda", "we", "us"). They cover our app, our websites (including voda.co, its subdomains, and any other website we operate that links to these terms) and everything we offer through them (together, the "Services"). By creating an account or using the Services, you agree to these terms. If you don't agree to these terms, please don't use the Services.
Your information. Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use and share your information. Because of what Voda is, you may share sensitive information with us, such as information about your mental wellbeing, sexual orientation or gender identity. Our Privacy Policy explains how we handle this kind of information, including asking for your consent where the law requires it.
The key points, in plain English:
What Voda is. Voda is a self-guided wellbeing app for LGBTQIA+ people. It may offer practices, reflections, journaling, meditations and other audio, articles and resources, personalised content, online or in-person events, and shared community spaces where you can connect with others. Voda supports everyday stress, reflection and general wellbeing. It is not a clinical or medical product, and it isn’t intended to diagnose, prevent, treat or monitor any health condition, or to assess your mental health.
What Voda isn't. Voda is not therapy, counselling, medical care or a diagnosis. It doesn't replace support from a qualified professional. Using Voda doesn't create a therapist–client or any other professional relationship, and no one at Voda provides you with individual care. Nothing in Voda is medical, psychological or other professional advice. Not every practice suits everyone, so go at your own pace and stop anything that doesn't feel right for you. Don't use Voda while driving, operating machinery or doing anything else that needs your full attention. You're solely responsible for how you use the Services.
Voda is not a crisis service. If you're in danger, or thinking about harming yourself or someone else, contact your local emergency number straight away. You can also contact a crisis line, such as Samaritans on 116 123 in the UK and Ireland, or find support in your country in Settings. Voda may sometimes show you support resources if something you share suggests you may be at risk, but it can't always recognise this. Please don't rely on Voda to tell you when you need help.
AI-personalised content. Some content in Voda may be generated or personalised by AI, sometimes using your activity in the app. We label AI-generated content and credit content written by our team. AI can get things wrong, so please treat what it suggests as a prompt for reflection rather than instructions or advice, and trust your own judgement. You can find out more in Settings → How We Use AI.
You must be 18 or over. By using Voda, you confirm that you meet this age requirement, are capable of forming a binding contract, and are not barred from using the Services under any applicable law. We may ask you to confirm your age. If we reasonably believe an account belongs to someone under the required age, we'll close it and delete its data, as described in our Privacy Policy.
Your account. Some features need an account. You can sign up using any of the methods we offer, which may include email or third-party sign-in services. If you sign up through a third-party service, we'll receive the information your settings on that service allow us to access, such as your name and email address. Please give us accurate, complete and up-to-date information, and keep it current. If you don't, we may suspend or close your account. Keep your login details private, don't share your password with anyone, and tell us straight away at support@voda.co if you think someone has used your account without permission. You're responsible for all activity on your account, whether or not you know about it.
Access through a partner. If you get access to Voda through a partner, such as an employer, charity or other organisation, these terms still apply between you and Voda. Partners can't see your private content. Any information we share with partners is explained in our Privacy Policy.
Voda might include community spaces where you can post, comment, react and connect with other users. These spaces only work if everyone feels safe, so these Community Guidelines apply to everything you post in any community space, now and in the future. We have zero tolerance for abusive users and objectionable content.
Community Guidelines
How we moderate
Community content reflects the views of the people who post it, not Voda's. We're not obliged to monitor content, but we may review, remove or restrict any content at our discretion. We take every report seriously.
What "content" means. In these terms, "content" means any text, graphics, images, audio, video, software, information or other material that is posted, generated, provided or otherwise made available through the Services. "Your content" means content that you provide.
Your private content stays yours and stays private. Your journal entries, check-ins, answers and plans belong to you. We don't show them to other users, sell them or share them with advertisers. You give us permission to store and process them, and to let the service providers who help us run Voda do the same on our behalf, to provide and improve Voda, for example by personalising your plans, as our Privacy Policy explains.
Content you post. Anything you post in a community space, such as comments and reactions, still belongs to you. By posting, you give us a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free licence, which we may sublicense and transfer, under any intellectual property rights you own or control, to host, store, reproduce, adapt (for example, shorten or translate), distribute, publicly display and perform, and share it, within the Services, to improve and develop Voda, and for other purposes such as social media and communications. You're responsible for what you post, and you confirm you have the right to post it.
Our content. Everything Voda creates or provides through the Services belongs to Voda or our licensors. That includes all practices, exercises, articles, written and audio content, visuals and graphics, design, software, our name and brand, and any content generated or personalised for you. You may use it for your own personal, non-commercial wellbeing. Please don't copy, sell, redistribute or create commercial products from it without our written permission. The Services and our content are protected by copyright, trademark and other laws in the UK and other countries, and you must not remove, change or hide any copyright, trademark or other ownership notices.
Using the app. Subject to these terms, we give you a limited, non-exclusive, non-transferable, non-sublicensable licence to download, install and use the app on devices you own or control, for your own personal, non-commercial use. We keep all rights not expressly given to you. Except where these terms or the law allow, you may not copy the app (other than a reasonable number of backup copies), modify it, create derivative works from it, distribute, transfer, sublicense, lease, lend or rent it, or make it available to multiple users.
Feedback. We welcome feedback, comments and suggestions about Voda ("Feedback"), which you can send to feedback@voda.co. By sending Feedback, you give us a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free licence, which we may sublicense and transfer, under any intellectual property rights you own or control, to use, copy, modify, create derivative works from and otherwise exploit that Feedback for any purpose, without owing you anything.
Acceptable use. When using Voda, please don't:
Our right to monitor and act. We're not obliged to monitor access to or use of the Services, or to review or edit any content, but we may do so to operate the Services, to check compliance with these terms and to comply with the law. At our sole discretion, we may remove, restrict or disable access to any content at any time and without prior notice, including if we consider it objectionable or in breach of these terms. We may investigate breaches of these terms or any conduct that affects the Services, and we may consult and cooperate with law enforcement authorities, including to prosecute users who break the law.
Links to other websites and resources. The Services may contain links to third-party websites and resources, including support services. We provide these links only as a convenience. We don't control them and aren't responsible for their content, products or services, or for any links on them. You're solely responsible for, and accept all risk arising from, your use of any third-party websites or resources.
Voda offers free resources and features, and Voda+ unlocks more. Prices are shown before you buy and include any taxes required by law.
Voda+ subscriptions (monthly or annual)
Lifetime Membership. A one-off payment for access to Voda+ for as long as we offer it. If we ever close Voda+ or Voda entirely, we'll give you reasonable notice where we can.
Gifts and redeem codes. Voda+ gifts and redeem codes give the period stated when they're bought or issued. Codes can't be exchanged for cash. Please redeem them by any expiry date shown.
Scholarships. We offer free or reduced-price Voda+ to people who need it, through our Scholarships programme. Scholarships are personal to you, can't be transferred, and can be ended if they're misused.
Stars and other in-app items. Stars and any other virtual items in Voda are free unless we say otherwise. They have no cash value, can't be sold, exchanged or transferred outside the app, and aren't your property. We may change, limit or remove them at any time, including if they're misused, and they end when your account ends.
Your right to cancel and refunds
Apart from your legal rights, we consider refund requests case by case.
Future features. Your purchases aren't based on the delivery of any future features, and don't depend on anything we've said, in writing or otherwise, about future features. You're paying for Voda as it is when you buy.
These terms apply wherever you live, except where your local law gives you rights they can't override. In that case, those rights apply and the rest of these terms still stand.
Changes to these terms. We may change these terms from time to time, at our discretion. For significant changes, we'll give you reasonable advance notice (usually at least 30 days, or longer if the law where you live requires it) by email, in the app, or both. Changes needed for legal, security or safety reasons, and minor changes such as clarifications or corrections, may take effect immediately when we post them. Please review the terms whenever we tell you they've changed. If you continue to use the Services after changes take effect, you agree to the updated terms. If you don't agree, you must stop using the Services and may delete your account. If a significant change affects you and you have a paid subscription, it will apply from your next renewal, and you can cancel before then.
Changes to the Services. Voda is always evolving, so we may change, suspend or discontinue any part of the Services at any time, at our discretion. If we remove something significant that you've paid for, we'll tell you in advance where we can, and you can cancel.
Suspension and termination. We may suspend or terminate your account, or your access to all or any part of the Services, at any time and at our sole discretion, including if you break these terms, if we need to in order to protect others, or to comply with the law. Where you've broken these terms, we may do this without notice. Otherwise, if you have a paid subscription, we'll give you reasonable notice where we can. We'll aim to tell you why and how to appeal, unless the law or someone's safety prevents us.
Ending your account. You can delete your account at any time in Settings → Delete Account. This deletes your personal data as described in our Privacy Policy. Deleting your account may not cancel a paid subscription, so please cancel it separately through the platform you paid through.
If Voda closes. If we decide to stop offering the Services, we'll give you reasonable notice where we can.
Warranty disclaimer. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULT, OR THAT THEY WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
Indemnity. To the fullest extent permitted by law, you will indemnify and hold harmless Voda and its officers, directors, employees and agents from and against any claims, disputes, demands, liabilities, damages, losses, costs and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with (i) your access to or use of the Services or any content, (ii) any content you provide, or (iii) your breach of these terms or the law, except to the extent caused by our own negligence or breach of these terms.
Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER VODA NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VODA HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET OUT IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. WE ARE ALSO NOT RESPONSIBLE FOR DECISIONS YOU MAKE BASED ON CONTENT IN THE SERVICES, OR FOR LOSS CAUSED BY EVENTS OUTSIDE OUR REASONABLE CONTROL. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VODA'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE AMOUNTS YOU HAVE PAID TO VODA FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM OR, IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO VODA, FIFTY US DOLLARS (US$50). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET OUT ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN VODA AND YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
App store terms. If you downloaded Voda from the Apple App Store, you may use it only on Apple-branded devices and as allowed by the App Store's Usage Rules. These terms are between you and Voda, not Apple, and as between Apple and Voda, Voda alone is responsible for the app. Apple has no obligation to provide maintenance or support. If the app doesn't meet an applicable warranty, you can tell Apple and it may refund the purchase price. To the extent the law allows, Apple has no other warranty obligation, and any other warranty-related claims are Voda's responsibility. Apple isn't responsible for addressing any claims about the app or your use of it, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you. If you downloaded Voda from another app store, such as Google Play, that store's terms also apply. In all cases, you must follow any third-party terms that apply when you use the app, such as your mobile carrier's.
Law and disputes. These terms are governed by the laws of England and Wales. You can bring proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there. If you live in the EU or elsewhere, you also keep any mandatory consumer protections and rights to go to court in your country. We'd always rather sort things out with you directly first, so please contact support@voda.co. If you live in the United States, the arbitration terms below apply to most disputes and take priority over this paragraph.
Resolving disputes in the US. If something goes wrong, please contact us first at support@voda.co. Most issues can be sorted out quickly and informally. If you live in the United States and we can’t resolve it together, then unless you opt out, you and Voda agree that any dispute relating to these terms or the Services will be resolved by binding, individual arbitration under the Federal Arbitration Act and the American Arbitration Association’s consumer rules, rather than in court, except for claims that qualify for small claims court. This means you and Voda each give up the right to a jury trial and to take part as a plaintiff or class member in any class action or representative proceeding. Similar claims filed together by the same law firm or group may be handled in batches. You can opt out within 30 days of first agreeing to these terms by emailing support@voda.co. This applies only to disputes that arise after you agree.
General.
If you have any questions about these terms or the Services, please contact us at support@voda.co.
Voda Technologies Limited, a company registered in England and Wales.
Company number: 13539218
Support, reports, appeals and complaints: support@voda.co
Feedback: feedback@voda.co
